Return, Exchange, and Repair Policies for Watches at RepliWatch

At RepliWatch, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Below are the details of our return, exchange, and repair policies for your watch purchases:

1. Refund Policy

Eligibility You can return a watch within 14 days from the original purchase date if the following conditions are met:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective covers are intact. (If the protective cover has been removed, we regret that we must deny the return request.)
  • The watch is in its original packaging, including boxes and manuals.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Refund Process

  • Contact our Customer Service team to start the return process. Please provide pictures or a video of the watch for review.
  • Once approved, carefully package the watch along with all items and ship it back to us using a trackable and insured shipping method. (We recommend using local couriers or EMS shipping.)
  • After receiving and inspecting the returned watch, we will process your refund within 5 business days. Refunds will be issued via the original payment method.

2. Exchange Policy

Eligibility You can request an exchange for a different watch within 30 days from the original purchase date if:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective covers are intact. (If the protective cover has been removed, we regret we must deny the exchange request.)
  • The watch includes the original packaging, including boxes and manuals.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Exchange Process

  • Contact our Customer Service team to initiate the exchange and specify the watch you’d like in return.
  • Once approved, carefully package the watch and all accompanying items and ship them back to us via a trackable and insured shipping method. (Please use local couriers or EMS shipping.)
  • Upon receiving and inspecting the returned watch, we will ship the replacement watch to you. Any price difference will be adjusted accordingly.

3. Warranty and Repair Policy

Warranty

  • All watches sold by RepliWatch come with a 2-year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use.
  • The warranty does not cover damage due to accidents, misuse, or unauthorized repairs.

Repair Process

  • If your watch requires repair under warranty, contact our Customer Service team for further instructions.
  • If the watch is out of warranty, we offer paid repair services. Contact us for a quote and detailed instructions.
  • Carefully package the watch and send it to us using a trackable and insured shipping method. (We recommend local couriers or EMS shipping.)
  • Upon receiving the watch, we will assess the repair needs and provide an estimated timeline and cost (if applicable).
  • Repairs will be completed by qualified technicians, and the watch will be returned to you in working condition.

These policies are subject to change, and we recommend checking our official website or contacting our Customer Service team for the most up-to-date details. Your satisfaction is our top priority, and we’re here to assist with any questions or concerns regarding your watch purchase.